Privacy Policy

1. Introduction

BookMyCarService ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our car service booking platform at bookmycarservice.ie (the "Platform").

We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. As a data controller, we are responsible for ensuring your personal data is processed lawfully, fairly, and transparently.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

When you use our Platform to request a service quote, we collect the following information:

• Your name, email address, and phone number
• Vehicle registration number (optional) and vehicle details (make, model, year)
• Service requirements and preferences
• Location information (county or town)

3.2 Information Collected Automatically

When you visit our Platform, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the Platform
• Referring website addresses

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Provision (Legal Basis: Contract)

• To connect you with local garages and facilitate quote requests
• To enable garages to provide you with service quotes
• To process and confirm your booking
• To communicate with you about your service request

4.2 Platform Improvement (Legal Basis: Legitimate Interest)

• To improve and optimize our Platform
• To analyze usage patterns and trends
• To develop new features and services

4.3 Legal Compliance (Legal Basis: Legal Obligation)

• To comply with applicable laws and regulations
• To respond to legal requests and prevent fraud

4.4 Marketing (Legal Basis: Consent)

With your explicit consent, we may send you promotional emails about new features, special offers, or other information we think you may find interesting. You can withdraw consent at any time by clicking the unsubscribe link in our emails.

5. Sharing Your Information

We share your personal data only in the following circumstances:

5.1 With Garages

When you request a quote, we share your contact details, vehicle information, and service requirements with relevant local garages so they can provide you with quotes. Garages are independent businesses and act as separate data controllers for the information they receive.

5.2 With Service Providers

We may share your data with trusted third-party service providers who help us operate the Platform, such as hosting providers, email services, and analytics tools. These providers are bound by data processing agreements and can only use your data as instructed by us.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Quote requests: Retained for 2 years from the date of request
• Booking records: Retained for 7 years to comply with tax and accounting obligations
• Marketing consents: Retained until you withdraw consent
• Technical logs: Retained for 90 days

After the retention period expires, we securely delete or anonymize your personal data.

7. Your Rights Under GDPR

As a data subject in the European Union and Ireland, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You can object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our Platform or sending you an email. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. We will investigate and respond to your complaint.

You also have the right to lodge a complaint with the Irish Data Protection Commission:

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: