Privacy Policy

Last updated: January 2026

1. Introduction

BookMyCarService ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect car owners with garages in Ireland.

2. Information We Collect

2.1 Personal Information

When you use BookMyCarService, we collect the following personal information:

• For Customers: Name, email address, phone number, vehicle registration number, vehicle details (make, model, year), and service requirements
• For Garages: Business name, address, Eircode, county, phone number, email address, business description, insurance documentation, and certification documents

2.2 Automatically Collected Information

We automatically collect certain information when you visit our platform, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

3. How We Use Your Information

We use the information we collect to:

• Facilitate quote requests and responses between customers and garages
• Process bookings and manage service appointments
• Send email notifications about quotes, bookings, and platform updates
• Verify garage credentials and maintain platform quality
• Improve our services and user experience
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you submit a quote request or register your garage
• Contract: To fulfill our service agreement with you
• Legitimate Interests: To improve our platform and prevent fraud
• Legal Obligation: To comply with Irish and EU law

5. Data Sharing and Disclosure

We share your information only in the following circumstances:

• With Garages: When you submit a quote request, we share your contact details and vehicle information with relevant garages
• With Customers: When a garage submits a quote, we share the garage's contact details and quote information with you
• Service Providers: We may use third-party services for email delivery, data storage, and analytics
• Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties.

6. Your Rights Under GDPR

As a data subject in the EU/Ireland, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quote requests and related data are retained for 2 years after completion or cancellation.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. Children's Privacy

BookMyCarService is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: BookMyCarService, Dublin, Ireland

14. Data Protection Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with GDPR:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie